Training: Setting up automated surveys & questionnaires
Aim
To enable participants to use the Opinion-8 survey set up tools to develop their own surveys and questionnaires.
Course content
- Translating questionnaire scripts into voice and web surveys
- Question groups
- Survey versions
- Survey management tools
- Adding prompts to a survey
- Linking contact centre information to Opinion-8 surveys
- Questionnaire design
- Setting thresholds and measures for reporting
- Advanced settings
Target group
Those within the organisation responsible for setting up automated surveys.
