News & Media
Real time customer feedback improves contact centre
The government recently set publicly funded contact centres and help lines a challenge - fundamental and transformational change. The Varney Review of Public Services created a new performance framework that places clear emphasis on services being designed ‘from the customer up’ and states that these centres must now have systems in place to accurately measure performance in key areas.
27/02/08
Opinion-8 Shortlisted for Technology Effectiveness Awards 2007
Opinion-8 has been shortlisted as a finalist for the 2007 Technology Effectiveness Awards, presented jointly by the UK Market Research Society and the Association for Survey Computing.
21/09/07
1000 FREE IVR surveys during National Customer Service Week
Square Systems is offering 1000 FREE Opinion-8 IVR and web surveys during National Customer Service Week, 1st- 7th October 2000, with half price set-up of £350 for a survey with up to 6 questions.
07/09/07
Press cuttings
How to measure the quality of customer interactions
Paul Murphy bemoans the bad press continually being targeted at contact centres and suggests ways that more sophisticated measurement of customer interactions can turn back the tide.
Customer Management Magazine
Blood service builds insight with caller feedback system
"The Opinion-8 system gives us a real-time overall view of the customer experience, and enables us to highlight our strengths and weaknesses."
Precision Marketing
New contact centre monitoring service gives customers a real voice in improving satisfaction levels
"Continuous surveying enables faster reaction to changes in perception of your products or services and improves customer retention."
Contact Centre World