Employee feedback: Call Centre agent surveys
Square Systems have launched a new service for contact centres who wish to gain employee feedback, using established Opinion-8 surveying technology. The service includes a set of tailored questions designed specifically for the UK contact centre context, based on industry experience and in consultation with organisational psychologists.
Paul Murphy, Managing Director of Square Systems, states “Opinion-8 is an effective, neutral tool for surveying employees. It is also affordable and simple to use. With an on-line survey or an automated telephone interview, it is easier for employees to feel that their anonymity will be guaranteed. This encourages openness and honesty.”
At the click of a mouse, you can sign up to our standardised survey, confident that it will cover all relevant aspects of the employment relationship. The questionnaire is placed on a website and can be completed by any employee visiting it. There are no further costs of questionnaire production, distribution or collection, while data entry is automatic. A simplified telephone version is available, and results can be compiled both separately and jointly for different versions of the survey. Analysis of results is extremely easy to carry out, as the graphs and comparisons you are interested in are instantly available.
Benefits of signing up to the Opinion-8 Call Centre Agent survey:
- Survey questions designed for the UK contact centre employment setting.
- Comprehensive: covers all relevant aspects in enough detail for meaningful action to be taken as a result of the survey.
- Makes staff feel empowered, gives staff a voice.
- Easy to administer: analysis of results is automated and therefore effortless.
- Cheap to deliver: requires minimal HR staff input.
- Includes an optional benchmarking service, specifically for the UK contact centre industry.