Data analysis & organisational consultancy
Capturing and accessing the customer feedback information you need is the first step. Once you have the information, you want to be able to interpret and share it with all parts of the organisation including board, management and frontline staff, to articulate what makes your organisation successful and where you have opportunities for improvement. If you are struggling to find the time and resources within your organisation to analyse and make sense of your customer feedback and its implications for driving your business forwards, our consultancy service can provide you with the necessary experience and resource. We offer a range of services aimed at helping organizations make the most of any data collection exercise:
- Advice on survey methodology
- Focus groups facilitation
- Face to face & telephone interviews
- Online & IVR survey design
- Analysis & reporting of results
- Presentations to stakeholders
Data analysis & reporting
Drawing on our experience of interpreting survey data and facilitating quality improvements in a range of settings, we will conduct an independent assessment of the implications of your customer feedback data and produce instant feedback followed by detailed recommendations and options for action in a written report, or by regular monthly / quarterly reports if you would like ongoing support.
Facilitating change
Whether you are looking for some simple easy-win changes, or would like help to get parts of the organisation on board when making larger or more complex changes, we can help. Our experience is that many organisations need support with managing and making the most of their data collection exercises and we are pleased to be able to offer this support, with or without the use of the Opinion-8 survey tool. Our staff have combined experience of facilitating organizational change and understanding of the steps needed to design, execute, analyse and act on survey feedback.
Contact us for more information