Benefits of using Opinion-8 automated telephone surveys
Choice, access and participation!
The same survey can be deployed via the telephone, email or web. Giving people a choice of options for how to access the survey increases the chances of them offering you their feedback. We work to be fully compliant with the W3Cs web accessibility guidelines WCG 1.0. This is the current benchmark for best practice in accessibility. Offering a choice of written and audio survey maximises the opportunity to participate for people with sensory disabilities, literacy difficulties, or limited access to computers and the internet and increases access for all age groups.
Opinion-8 makes it easy for you
Whether you choose an automated telephone survey, an online survey or a combination of both, results for all survey types can be seen online on a secure website, in clear and simple graphs as well as in a spreadsheet.
Affordable and cost-effective
If you are thinking this has to be costly, think again. Opinion-8 is an easy and affordable survey tool you want feedback from a small group or from thousands of people. Survey charges are on a per use basis. Contact us for a pricing illustration.
Set up and amend surveys easily
Surveys can be set up or amended within a day or two. If you attend our one day training you can even set up your own automated telephone surveys.
Get all the feedback you want
If you have more questions than can be accommodated in a short survey, questions can be randomised or rotated so that a proportion of questions is answered by every caller. Dependent questions can also be set up, triggered previous responses.
Capture verbatim comments
Open comments can be left either as audio on telephone surveys or as text in web surveys, and easily transcribed.
Simple analysis
Opinion-8’s easy to use graphing tools give instant analysis of data. Graphic reports are easily printable and can be sent by email without losing their context.
All at the click of a mouse!
No extra equipment is needed. It’s all done online via secure website, accessible via a unique password and PIN number.