Automated telephone surveys - a good employee feedback tool
“Opinion-8 gives you a first-hand account of the employee’s experience of their work situation and enables you to spot problems in the making, rather than after the event.”
Automated telephone surveys let all your staff speak your mind
Opinion-8 automated telephone survey technology uses web, e-mail and telephone media to let ALL your employees communicate easily with you. People are more likely to give you the feedback you need if they can do so just by picking up the phone and dialling a freephone number. See our case study of a multilingual employee feedback survey using a combination of IVR surveys for frontline staff and on-line surveys for managers.
Accessible by any employee with a phone
By letting your employees choose between calling a freephone number or filling a survey online or by paper, you allow everyone to participate. Staff with visual impairments, any employee with writing difficulties, those on shift-work and frontline staff without internet access are all included: all they need is a phone number and a phone. For those who want to complete the survey online, the Opinion-8 survey platform complies with W3Cs web accessibility guidelines WCG 1.0. Opinion-8 automated employee telephone surveys are accessible 24 hours a day 7 days a week by anyone with a phone. And that's pretty much everyone.
Automated telephone surveys: HR applications
- Employee satisfaction surveys: Your staff are your most critical asset, find out what you do right, what you do less well, and how to improve.
- Exit interviews: Honest feedback with guaranteed anonymity.
- Complaints, Comments and Suggestions: Provide a freephone number to encourage maximum feedback
- Recruitment: Provide automated information on vacancies and register applicant details
- Culture change: Start or maintain a process of change. Identify barriers and what you can do to remove them.
- Staff retention: Find out how to increase involvement, commitment and loyalty.
- Management information: Make use of employees’ frontline knowledge! Overcome structural barriers to communication, spot trends and predict likely future problem areas
How do automated telephone surveys work for employee feedback?
With Opinion-8 employees get a choice. They can complete an on-line survey if they prefer, or they can call a number and participate in an automated telephone survey. With the online survey the questionnaire is placed on a website and can be completed by any member of staff visiting it from any computer with internet access. With automated phone surveys, we provide a phone number for your employees to call. They will then be asked a series pre-recorded questions and invited to leave free speech comments. Results from both online and telephone surveys can be reported on jointly and separately. All survey responses are stored and immediately available to view on a secure website (accessible with a unique ID and pin number). You can then analyse the data using Opinion-8's powerful reporting tools to interpret and draw conclusions. For more information see How automated telephone surveys work
PRODUCT NEWS: Call centre employee surveys Square Systems have launched a call centre specific agent feedback survey, with a set of standardised questions designed specifically with the UK call centre industry in mind, based on our experience of the industry and in consultation with organisational psychologists. At the click of a mouse, you can sign up to our standardised questionnaire and be confident that it will cover the relevant aspects of the employment relationship, giving you invaluable management information.
Opinion-8 functionality is second-to-none. Contact us for more information.